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Free LEGO Daily Mail Postal Address 

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I have been contacted by various people asking where they can send their vouchers to, I have been in touch with the person over at the Daily Mail in charge of the promotion and I have been provided an address you can post your vouchers to, this address is for both the free polybags and/or the free LEGO Legends of Chima sets you could get from Toys R Us.

The address is: FREE LEGO toy, PO Box 5003, Dept FLT, Alton, Hants, GU34 9DA. WHSmiths should have provided a card with this on but if not don’t worry just include the vouchers and your details and you should receive the LEGO you require.

Any issues please let me know and I can forward any issues on to the Daily Mail.

About the author: Richard

The name is Richard Hayes and I’m a 32 year old from North Sheffield and founder of Brick Fanatics, I’ve been a LEGO fan since my youth but I did have a number of dark years but since coming out of my dark age I have become very active on the LEGO scene. I am also the LEGO Ambassador for the website. I am not your typical AFOL as I am picky about what sets I buy plus I prefer to build and design my own stuff. In past I have been a LUG Showcase coordinator and also one of the founders of the Brickshire LUG.

  • vikky

    I posted my tokens to that address on 28th August and I still haven’t received any lego. My 5 year old son asks me where it is every time we drive past Toys r Us which is very frustrating. I tried calling in to the local Toys R Us store and asking the staff there but they were most unhelpful!

    • Richard

      It can take up to 28 working days for it to be delivered if not longer. On old Sun promotions people had to wait up to six weeks. As this is a Daily Mail promotion it is down to them and not Toys R Us. The address is for the Mail not Toys R Us. Once they have given out their allotted toys at each branch that is their role done.

      Leave it 28 working days and if you have not heard back let me know and will chase it up. You are the second person today to contact Brick Fanatics over this. We will help as much as possible.

  • charles

    We made a special trip to WH Smith to pick up the helicopter early afternoon, but they’d already run out. The form went in the post to the address in Alton that night and still no parcel! Every day my seven year old asks if anything has come in the post, and I sadly have to say no. Think the promotors underestimated demand!

    • Richard

      Not good PR this at all :-/

  • sallye

    Hi- I posted daily mail lego chima tokens on Wednesday 28th August as Toys R Us had run out and we are still waiting. My very disappointed son is starting to give up hope and the postman is beginning to feel guilty every day when he has no parcel to deliver!

    • Richard

      While i’m sorry to hear about it. We have nothing to do with the promotion, you need to contact the Daily Mail.

      • sallye

        No problem I just saw a post above from someone who had the same query and I noted that you said you would chase so I thought it was worth a try. Thanks anyway.

        • Richard

          All I can do is pass on your comment but the person I used was a temp so not sure if my emails are getting through.

  • sallye

    Thanks for your help Richard

  • charles

    Sallye Everyday we’ve had a disappointed child cos the postman hasn’t delivered. So I phoned up the Daily Mail. Got through to promotions and they seem to be really inadequate cos “The order got lost in the system”! They’ve updated their software and seem to have lost the orders! Not a qood way to run a company! They said they could send another one out…in 56 days! When I pointed out that quite a few days had gone by since August, I was told it could come within 14 days! We shall see! Suggest you ring up the Daily Mail on 020 3615 0000 and ask for Lego promotions department – Otherwise your son might be waiting forever! Good luck

  • charles

    I bring good tidings of great joy! The postman has delivered! Hurrah! Lego City Helicopter arrived…and a Star Wars plane as a goodwill gesture! Happy child now..and about time too! sally good luck!

  • Litotes

    Well, I too have been waiting since August.
    Local Toys’R’Us didn’t have any left so gave the address.

    I posted the vouchers off and waited… and waited … and waited.

    The promotions email address at the daily mail bounces, they ignore their facebook page.

    All in all, yet another rip off from the Daily Mail – they take our money and then defraud us.

    • Richard

      Try number above to get through.

  • Litotes

    Just called the number and they said they had been having problems with this promotion – they hadn’t ordered enough and alternative sets were being shipped.

    Still waiting though…

  • https://www.facebook.com/michelle.larkin.77 Michelle Larkin

    We sent our voucher at the end of August as our local toys R Us had run out on the Sunday it started, we have received today 29/10/13 2 Lego Friends packs in lieu of the Speedorz as you can probably appreciate my SON is extremely disappointed we will not be taking part in any Daily Mail promotions ever again!!!

    • Richard

      What LEGO Friends set were they and was their a later explaining the substitution?

  • interax

    Hi all,

    I just thought I would post my experience of this.

    Firstly let me start by saying that Lego have been brilliant. I can’t praise them highly enough. As for the Daily Mail, They should be ashamed of themselves.

    We collected the tokens, went to Toys R Us and they were out of stock. We sent the tokens off on the Tuesday. After 2 weeks, I emailed the daily mail promotions dept. who said they had the order and would send it out as soon as they had stock. After another 2 weeks, I called them and they said it would take up to 60 days.

    Last week, on the 29th, we received the same letter as Micehlle Larkin above with the 2 Lego Friends packets. These are the packets that were given away through W H Smiths during the week of the promotion during August.

    My son (8) has been asking about this almost every day since we sent the tokens off, so was understandably angry. Thankfully, he was staying at grandparents, so I thought rather than tell him over the phone I would see what I could do about this.

    I sat down and wrote an email of complaint addressing it to the Daily Mail, Lego and BBC Watchdog. As Lego don’t publish their email addresses, I called them to find the correct email address to send it to.

    The woman I spoke to on the phone was very understanding. She spoke to her manager, who I was told was responsible for the promotion on Lego’s behalf.

    Now comes the unexpectedly surprising part! Her manager said that even though there were terms & conditions and limited stock, they would send us one as a way of compensation. Not only that, they asked which one he wanted, so I ordered the exact one he wanted.

    I was also told that it was the Daily Mail’s responsibility to estimate the amount of stock they needed. By the sounds of things they significantly underestimated the demand. I now have the delivery notification from Lego and am waiting for it to arrive by courier.

    I hate to think about how my son would have responded if I had to tell him that he wasn’t going to get the Speedorz. He would have been distraught.

    As an adult, I can fully understand the concept of terms & conditions and that there may be limited stock available and it is free. Unfortunately, children don’t necessarily grasp these concepts in this situation, especially after waiting for several months.

    I am sure there are many highly disappointed children and frustrated parents around the country due to this. The Daily Mail know what their circulation is so should be able to estimate their requirements better or print less papers.

    Suffice to say, I have nothing but praise to say for Lego, but I feel that the Daily Mail treat their customers in a shameful and disgraceful manner.

    I can only hope that others can get this resolved in their own way, but I would recommend anyone who has these types of problems reporting it to watchdog. Companies do not like the bad publicity a feature on watchdog brings.

  • michael caven

    Richard I have been trying to get Saturday voucher can you help me my 2 kids really want the Spider-Man one I have all the other one please help my little boys aren’t happy thank in advance

    • http://brickfanatics.co.uk/ Richard

      Hi Michael,

      We do plan on giving one away as part of a contest but we are fans yourself and don’t get sent stock from promoters. If you are really after one, my best advice is to look on the Brickset forum to see if anyone is looking to sell or trade. The only other thing would be to contact the paper direct and try and get one that way.

      I will check with Adam but there are signs in some WHS stores with details of how to get them.

      Sorry I could not help more

  • http://brickfanatics.co.uk/ Richard

    As I keep saying to people. We only help you guys, we are not connected in any shape or form with the promotion, Daily Mail or LEGO so other then provide the information we get, we cant do anything else.

    I also keep telling people contact the promoters aka The Daily Mail. It would be first place I would start not on a fan site.